Privacy Promise and Policy

Who we are

We are Primary Carers 24/7 (Homecare) Ltd (Primary Carers 247) a company registered in England & Wales with company registration number 08808000.  Our registered office address is 38 Lodge Street, Preston, PR1 8XE.

This privacy promise sets out how We collect and use personal data, in accordance with the UK’s General Data Protection Regulation (“GDPR”) and Data Protection Act 2018 (“Data Protection Legislation”).

Our promise to you

We respect your privacy and comply with data protection law whenever We process your data. The law says that the personal information We hold about you must be:

  1. Used lawfully, fairly and in a transparent way.
  2. Collected only for valid purposes that We have clearly explained to you and not used in any way that is incompatible with those purposes.
  3. Relevant to the purposes We have told you about and limited only to those purposes.
  4. Accurate and kept up to date.
  5. Kept only as long as necessary for the purposes We have told you about.
  6. Kept securely.

How to contact us

If your query or concern relates to Primary Carers 247 you can contact us using the details below:

Email: info@primarycarers247.co.uk

What information we collect about you and why

The kind of information Primary Carers 247 collects about you will depend on who you are.  The sections below explain in detail what information is collected on each group of individuals.

Your personal information will only be used for the purposes for which it was collected, unless We reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If We need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that We may process your personal information without your knowledge or consent, but We will only do so where this is required or permitted by law.

It is important that you read this privacy promise together with any other privacy policy (please see below) or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why We are using your data. This privacy promise supplements other notices and privacy policies and is not intended to override them.

 

Service Users & Service Users’ families

Enquiries about provision of care services

Enquiry form.  If you are enquiring about the services which our company offers and complete the enquiry form on our website, Primary Carers 247 records the following information about you and/or the individual who may require our services:

  • Name and surname;
  • Contact details such as email address, telephone number; postal address including postcode;
  • The nature of the relationship between the individual completing the enquiry form to the potential recipient of our services;
  • Any requirements of the potential recipient of the services including any medical and/or health conditions;

Primary Carers 247 collects the above data for the purposes of the area where the services are to be provided.  We will then contact you to discuss your requirements and to provide further information about the services we can offer.

Call recording.  Please note that we may record incoming and outgoing calls for the purposes of monitoring and training.  You will be notified when recording is occurring.  We store recorded calls in accordance with our retention policy.

If you are a Service User

If you are a Service User, prospective Service User or former Service User, or a family member, we may collect and store the following categories of personal information about you:

  • Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses, date of birth, gender, marital status and any other information; and
  • Medical and health information which is considered to be special category data;

We will collect and process your personal data for the purposes of providing you with services.  Please note that without collecting and processing certain personal data including any data required from you, your family or next of kin, we will be unable to provide services.

We may share some of your information with other health and/or social care professionals and emergency services where appropriate (i.e. required in order to provide you with services, if it is in our legitimate interest to do so, or if it is in your vital interests

Primary Carers 247.  We process your personal data for a number of reasons:

  • For the purposes of monitoring the quality of the services provided by us  (including for example by sharing your details with selected market research agencies)
  • For the purposes of enforcing our rights and including specifically carrying out regular audits to ensure that we are providing the services in compliance with our high standards.

Employment and recruitment

If you are an employee

If you are employed by Primary Carers 247 we will collect a range of personal information about you. This will include:

  • Personal contact details, such as your name, title, address and contact details, including email address and telephone number
  • Date of birth
  • Gender
  • The terms and conditions of your employment
  • Details of your qualifications, skills, experience and employment history, including start and end dates, with previous employers
  • Information about your remuneration, including entitlement to benefits such as pensions
  • Details of your bank account, tax status and national insurance number
  • Information about your marital status, next of kin, dependants and emergency contacts
  • Information about your nationality and entitlement to work in the UK
  • A copy of driving licence
  • Details of periods of leave taken by you, including holiday, sickness absence, family leave and the reasons for the leave
  • Details of any disciplinary or grievance procedures in which you have been involved, including any warnings issued to you and related correspondence
  • Assessments of your performance, including appraisals, training you have participated in, performance improvement plans and related correspondence
  • CCTV footage and other information obtained through electronic means e.g., swipe card records.

We may also collect, store and use the following special categories of more sensitive personal information:

  • Information about medical or health conditions (e.g., sick notes), including whether you have a disability for which require us to make reasonable adjustments
  • Information about your criminal record (where applicable)
  • Equal opportunities monitoring information, including information about your ethnic origin, sexual orientation, health and religion or belief (this information is optional and is only used to ensure that we are an equal opportunity employer).

We collect this information in a variety of ways. For example, data is collected directly from you through the application form, the recruitment process and during work-related activities throughout the period of working for us.

In some cases, we collect personal data about you from third parties, such as references supplied by former employers.

Data is stored in a range of various places, including in your personnel file, in our HR system and in other IT systems (including the email system).

We need to process this data to form an employment contract with you and to meet our obligations under your employment contract. In addition, we may need to process data to ensure that we are complying with their legal obligations, for example, we are required to check an employee’s entitlement to work in the UK, and in most cases, it may be necessary to carry out criminal records checks to ensure that individuals are permitted to undertake a particular role.

We process this data in order to ensure safe and proper recruitment practices.

In other cases, we have a legitimate interest or legal obligation in processing personal data before, during and after the end of the employment relationship.  For example, we may contact employees who are leaving Primary Carers 247 in order to conduct an exit interview with them.

Applying for a job with Primary Carers 247

If you apply for a position at Primary Carers 247 we will collect and process the information you provide to us as part of your application. This information will be processed for the purposes of assessing your suitability for the role you have applied for.

If you are successful in your application the information you have supplied will form part of your HR record and processed as set out above in the “employee” section.

In addition, we will analyse information provided as part of the application process in order to identify trends and ensure that Primary Carers 247 remains an employer of choice in the market place.  We will always anonymise your data before we extract it from our systems to share with other parties.

If you are unsuccessful, unless you have given us permission to keep your application data, we will delete it once it is no longer lawful for us to retain it.

Using the Contact Us function

If you complete a Contact Us form on our website, we typically collect the following information:

  • Your name and surname;
  • Email address / Telephone number;
  • Details of your enquiry.

Depending on what contact form you’re using, we may also collect additional information. It will be obvious what we’re collecting and why we need this additional information, and we will only use it for the purposes of the original contact.

If you contact us by email and telephone, we will only collect and process the personal data which you provide to us, also, it shall only be used for the purposes for which you provide your personal data to Us.

Marketing

From time, to time Primary Carers 247 may obtain your consent to send you educational and promotional material.  You will have the opportunity to specify how you wish to receive such material and we will only contact you by the means you have specified, i.e. email, mobile, landline or all contact options. You will have the opportunity to unsubscribe from all or some of the marketing material at any time. If you wish to unsubscribe, simply choose the Unsubscribe option or contact us and let us know that you no longer wish to be on the mailing list.

Your information is safe with us, and we will not share your personal data for marketing purposes with any third party other than as specified in this privacy promise or with your consent.

How long we keep your data

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Website users

For all data submitted to us via our website, we will keep your details for a period of 6 months from the date of submission. Upon expiry of that period, your data will be automatically anonymised.

Service Users & Service Users’ families

To comply with our legal and regulatory obligations we have to retain your personal data for a period of 7 years from the date of last entry. Once this period has expired, all of your personal data will be permanently deleted.

Job Applicants

If your application is successful, the retention of your personal information will be governed by the retention timescales applicable to employees.

If your application is unsuccessful, to comply with our legal obligations we may retain your personal information for up to 6 months after you have been notified of the recruitment decision, unless you have given your express explicit permission to retain your information for longer.

Employees

To comply with our legal obligations, we have to retain the majority of your records from the date your employment ends.

Your rights

Because the data We hold about you is your data, you have the following rights in respect of the personal data We hold about you:

  1. Right to Access – this means that you can ask us for a copy of all personal data we hold about you. This enables you to receive a copy of the personal information We hold about you and to check that We are lawfully processing it.
  2. Correction Right – if you believe that any of the information, we hold about you is incorrect or out of date, you have the right to correct such information by providing us with the correct up to date information. In addition, you can ask us to delete the incorrect or out of date information and We will be happy to do so unless We are prevented from doing so by law or regulation.
  3. Right to be Forgotten – this enables you to ask us to delete or remove personal information where there is no good reason for Us continuing to process it. Please note that where We are obliged to keep your personal data because of a regulatory or legal requirement, we will not be able to delete the data and must continue to retain it.
  4. Right to Restrict Processing – in some limited circumstances you have the right to restrict the processing of your data.
  5. Right of Objection to Processing – you have the right to object to Us using your data for direct marketing purposes and to profiling.
  6. Right of Data Portability – you have the right to request a copy of the personal data We hold about you in a commonly used and machine-readable format. We can provide your data either to you or to such other third party as you specify in your request.
  7. Automated Decision-Making Objection Right – automated decision-making is where a decision is made entirely by technological means without human intervention. We do not use or rely on automated decision-making.

If you would like to exercise any of the above rights, please contact us by using the contact details above.

Right to complain

If you have any concerns about our handling of your personal data, we’d rather you brought it to Primary Carers 247 in the first instance, but of course you have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) by visiting https://ico.org.uk/concerns/ or telephoning the ICO helpline on 0303 123 1113.

More information

For more information about your data rights and privacy or data protection in general visit the Information Commissioner’s Office website: https://ico.org.uk

Changes to this Privacy Promise

We keep our Privacy Promise under regular review. This Privacy Promise was last updated in September 2024.

If you have any questions about this Privacy Promise, please contact via info@primarycarers247.co.uk.

What is this Privacy Policy for?

This privacy policy is for this website www.primarycarers247.co.uk and served by Primary Carers 24/7 (Homecare) Limited and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer’s hard drive, they should take the necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you, please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. External links are clickable text / banner / image links to other websites.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLS [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened URLS published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLS are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

v.2.0 April 2016 Edited & customised by: PRIMARY CARERS 24/7 (Homecare) LIMITED